Frequently Asked Questions (FAQ)
Yes, 3-GSP distinguishes 3 types of IP telephony:
- VOIP Managed network
- Flash Managed network
- Internet (unmanaged)
In the 2 first solutions, you need to have a managed IP network in your organisation.
In the first solution, you also need VOIP terminals such as a softphone or a hardware IP phone and a gateway for dialling to phones outside your organisation. We then integrate a VOIP-enabled conference bridge into your managed network.
In the second solution, the phone terminal is integrated in the meeting room application, using the speakers and microphone of each attendee's PC. We then integrate a Flash Media Server into your managed network. Calls to participants outside your organisation connect through the Internet, so the quality may suffer in such cases (see third solution).
In the third solution, you don't need anything else. We just enable IP audio on your account and the meeting room application becomes a IP phone terminal. Audio is sent over the internet, so there is no guarantee of sound quality.
We have 2 solutions for this. The first is for people to dial in. Once they are connected on the web, they can get their PIN code and dial in to one of the dial-in numbers.
The solution for dial-out is called assisted mode. In this mode, a reception room is split from the meeting room. The moderator or an assistant can go to this room and dial attendees one at a time. When the assistant gets a reception desk or menu on the phone, he can simply request to be put through. Once the right person is on the line, he can simply move this attendee to the meeting room and call the next person.
It would be a strange idea not to see each other in a traditional meeting. So why would you hide in a virtual one?
Even if a webcam does not offer all the body language that a face-to-face meeting offers, it improves the efficiency of the meeting by helping to identify the speaker (automatic). Seeing the others helps identify with them and the place they are at. And being seen helps to keep everyone focused and concentrated on the meeting (as time goes by, the urge to multi-task can be excruciating).
The server infrastructure consists of 4 types of virtual servers, which communicate with each other over secure TCP/IP protocols.
The conference bridge manages telephony traffic and switching
The streaming server manages video streaming, web meeting sessions and synchronization between attendees.
The data server stores documents.
The billing and scheduling server manages user accounts, profiles, scheduling, billing and reporting.
All or parts of this modular infrastructure can be hosted on your internal servers.
In most companies, internal and external communications -more often than not through meetings- form part of almost every process. We help companies by providing them new possibilities to support their business processes.
The main factors to be successful in the deployment of a new process are the following:
- Clearly communicate about the availability of new tools
- Motivate people by explaining the benefits and reasons for the change
- Have senior management set clear objectives related to the new process.
Cost saving, time saving or environmental benefits are additional rewards.
The tool on its own does not bring much value!
Companies must rank their priorities starting with efficiency of processes. Improving communication in companies has been an ongoing goal in performing organisations.
- Information gathering/distribution
- Decision making
Rational meetings are usually better suited to conduct virtually, although habituated users can be very efficient in virtual creative meetings.
Meetings are part of a process or a project involving several meetings. Efficiency comes from alternating between face-to-face and virtual meetings, putting more of the creativity and personal touch in the face-to-face meetings while handling more rational tasks without travelling. Companies using both types see the overall outcomes of their meetings and projects largely improve.